Lead Payroll Implementation Consultant

1w1 week ago

Deputy

Sydney, AU · Full-time · A$160,000 – A$220,000

About this role

Deputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We transform the frontline for hourly workers from baristas to nurses.

As a Lead Implementation Consultant - Payroll, you’ll leverage your technical background to develop tailored solutions for enterprise customers. You’ll own the delivery lifecycle for new and existing implementations, developing strong relationships. You’ll support the team with internal initiatives and innovate process improvements.

You will join the Delivery Services team of Consultants, Engineers and Architects delivering workforce management solutions to global brands in hospitality, retail and healthcare. The team values diverse perspectives and focuses on transformative solutions for thriving workplaces. Passionate individuals build best-in-class customer experiences.

We're becoming an AI-native company, empowering you to use AI tools responsibly with training and support. Join Deputy to create people-first solutions helping businesses and teams thrive. Make an impact improving the world of work one shift at a time.

Requirements

Technical background in payroll systems and implementations
Experience managing complex payroll projects for enterprise customers
Knowledge of payroll best practices and technical nuances
Ability to conduct technical workshops and validate sales requirements
Project management skills for defining timelines, deliverables and stakeholder communication
Expertise in designing custom workforce management solutions
Familiarity with hospitality, retail and healthcare payroll processes
Skills in mentoring juniors and train-the-trainer approaches

Responsibilities

Manage the end-to-end delivery and implementation of complex Payroll projects for enterprise customers
Act as a trusted advisor providing best practices, thought leadership and identifying opportunities
Mentor and support junior team members on payroll implementation best practices and customer engagement
Validate customer requirements through technical workshops and sessions with stakeholders
Define and communicate project plans with timelines and deliverables
Collaborate with Solutions Architects to design custom solutions
Engage CX Engineers and delivery partners to develop custom work
Interpret and map customer business structure to the Deputy platform