Salesforce CRM Manager - Remote

1w1 week ago

ClanX

Remote · Full-time · INR 2,500,000 – INR 3,500,000

About this role

Lead and optimize Salesforce CRM across Sales, Marketing, Customer Service, and AI-enabled automation initiatives to improve customer experience, data quality, and business efficiency. Cole-Parmer India is a global provider of laboratory, industrial, and scientific products and solutions. The company supports customers across research, healthcare, manufacturing, and industrial sectors with innovation and operational excellence.

Own and manage Salesforce CRM across Sales, Marketing, Customer Service, and Analytics teams. Define CRM roadmap, priorities, and platform strategy aligned with business goals. Lead Salesforce administration, automation, integrations, and platform optimization on a daily basis.

Partner with Data and Technology teams for enterprise integrations and AI initiatives. Support Marketing, Sales, Customer Service, and Analytics teams with workflows, reporting, dashboards, and business processes. Collaborate with external vendors and internal stakeholders for CRM initiatives.

Drive CRM data governance, quality standards, validation processes, and user adoption through training and change management. Enable AI-driven insights, forecasting, personalization, and automation capabilities like Einstein and predictive analytics. Manage Salesforce releases, enhancements, platform performance, and mentor CRM administrators.

Remote option available with candidates based in Mumbai preferred. Join via recruitment partner ClanX to shape CRM strategy in a dynamic global environment focused on scientific innovation.

Requirements

5+ years of hands-on Salesforce experience in CRM Manager, Product Owner, or Senior Administrator roles
Strong expertise in Salesforce Sales Cloud and Service Cloud
Experience implementing AI-enabled CRM capabilities like Einstein, predictive analytics, and automation tools
Strong understanding of CRM data governance, architecture, and integrations
Experience working with ERP systems, APIs, middleware, and enterprise data ecosystems
Proven experience supporting Marketing, Sales, Customer Service, and Analytics teams
Salesforce Administrator certification is mandatory
Strong stakeholder management and cross-functional collaboration skills

Responsibilities

Own and manage Salesforce CRM across Sales, Marketing, Customer Service, and Analytics teams
Define CRM roadmap, priorities, and platform strategy aligned with business goals
Lead Salesforce administration, automation, integrations, and platform optimization
Drive CRM data governance, quality standards, and validation processes
Partner with Data and Technology teams for enterprise integrations and AI initiatives
Improve workflows, reporting, dashboards, and business processes within Salesforce
Enable AI-driven insights, forecasting, personalization, and automation capabilities
Drive user adoption through training, enablement, and change management