Senior Revenue Operations Manager - Remote

1d1 day ago

Signifyd

US · Full-time · $110,000 – $140,000

About this role

At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology creates frictionless shopping experiences, approving more good orders and protecting revenue.

As Senior Revenue Operations Manager, you'll own operations for Customer Success and Solution Design and Delivery, reporting to the Director of Revenue Operations. You'll identify business needs, design solutions, and lead change—not just respond to requests.

This role is embedded in the business, working alongside CS and SD&D leadership on their team calls. You'll own the operational roadmap for both organizations and present your work directly to post-sales leaders.

You'll drive increased net revenue retention, reduce time to go live, and improve visibility into churn risk and expansion opportunity. Your work directly impacts Signifyd's most important post-sales metrics.

Requirements

Experience owning operations for post-sales organizations such as Customer Success and Solution Delivery
Proven ability to design and implement processes, systems, and analytics that drive business outcomes
Strong Salesforce proficiency, including implementation tracking and milestone forecasting
Analytical mindset with experience building reporting infrastructure and dashboards for leadership
Ability to work directly with senior leaders and present recommendations with confidence
Proactive problem-solving approach—identifying needs and leading change rather than waiting for requests
Experience with revenue operations metrics such as net revenue retention, churn, and bookings accuracy

Responsibilities

Own CS operations end to end: account health monitoring, renewal and expansion workflows, lifecycle process design, and book-of-business management
Own SD&D operational infrastructure in Salesforce: implementation tracking, milestone forecasting, onboarding risk signal detection, and handoff workflows
Build and maintain analytics and reporting infrastructure for CS and SD&D leadership, including notifications and dashboards
Identify business needs, bring recommendations, design solutions, and lead the change across teams
Work alongside CS and SD&D leadership, join their team calls, and own the operational roadmap for both organizations
Drive increased net revenue retention through proactive customer health monitoring and streamlined renewal workflows
Reduce operational overhead by automating manual recurring tasks and consolidating cross-functional signal delivery

Benefits

Remote work flexibility
Autonomy to own strategy and execution across two critical post-sales organizations
Opportunity to directly impact key business metrics like net revenue retention and time to go live