Remote Customer Success Manager

1w1 week ago

Stravito

US · Full-time · $110,000 – $150,000

About this role

Stravito builds specialized AI delivering trusted strategic intelligence for Fortune 500 brands' billion-dollar decisions, eliminating hallucinations. We transform Consumer Insights professionals' and Brand Managers' work by automating workflows and synthesizing market research into intelligent systems for reports and proactive insights. As Customer Success Manager, own driving engagement and value for a portfolio of US-based enterprise customers.

Manage, support, and develop enterprise B2B customers while connecting with executive and day-to-day stakeholders to understand drivers of user value and engagement. Develop the business by identifying patterns and synergies between end-user use cases. Proactively share customer learnings and insights with the broader Stravito team.

Report to the Lead Customer Success Manager for the US and work closely with Product, Tech, and Design teams. Join a diverse, international team of 100 with over 30 nationalities, guided by simplicity first, “own it, do it” mentality, embracing perspectives, and enjoying the journey together. Thrive in our remote-first startup environment.

Experience a fun, collaborative atmosphere where everyone cares and helps each other, with zero micro-management and encouragement to cultivate your own processes through feedback. Work with cutting-edge GenAI technology to simplify professional lives across industries. This remote role requires residing in Georgia, Missouri, New Jersey, New York, North Carolina, Ohio, South Carolina, Texas, or Virginia.

Requirements

3-5 years experience as a Customer Success Manager
Previous experience managing complex enterprise accounts
"Customer mindset" - knowing what to listen for and separating what is said from underlying drivers
Business-orientation - constantly thinking of how to grow and scale customers
Ability to thrive in startup and remote-first environments
Strong interpersonal and communication skills
Fluency in English, both spoken and written
Reside in Georgia, Missouri, New Jersey, New York, North Carolina, Ohio, South Carolina, Texas, or Virginia

Responsibilities

Manage, support, and develop a portfolio of enterprise B2B customers
Connect with executive-level and day-to-day stakeholders to understand drivers of user value and engagement
Develop the business by identifying patterns and synergies between different end-user use cases
Proactively share customer learnings and insights with the broader Stravito team
Report to the Lead Customer Success Manager for the US
Work closely with Product, Tech, and Design teams

Benefits

Remote-first, globally spread team with company events a couple of times each year
Fun, collaborative environment where everyone cares and helps each other
Zero micro-management with encouragement to cultivate your own processes
Giving and receiving feedback for improvement
Work with cutting-edge technology such as GenAI