Senior Technical Account Manager

1w1 week ago

DigitalOcean

Denver, US · Full-time · $140,000 – $200,000

About this role

Dive in and do the best work of your career at DigitalOcean alongside a strong community of top talent relentless in building the simplest scalable cloud. We want people passionate about building meaningful, long-term relationships with customers that help grow and scale business in the cloud. Our Technical Account Manager team partners with critical business customers to achieve desired outcomes through optimal cloud platform use.

As a Senior Technical Account Manager, you act as a strategic partner providing guidance, support, and resources to key customers. Leverage technical knowledge and customer advocacy to retain and grow deployments, solving complex challenges and maximizing cloud infrastructure value. This multifaceted role combines Technical Account Management with leadership, technical, and strategic elements.

Proactively engage customers through QBRs, monitor usage trends, identify risks and growth opportunities, and collaborate with Engineering, Marketing, and Account Managers. Act as the voice of the customer, influencing product development and support processes. Liaise with teams to resolve escalations and technical challenges.

Join a fast-paced environment of a true industry disruptor where you think big, learn together, have fun, and make a profound difference for dreamers and builders. Influence decisions improving user experience and contributing to long-term success. This unique opportunity suits those passionate about advising scaling companies.

Requirements

Deep expertise in DigitalOcean products and cloud infrastructure technologies
Experience designing scalable cloud architectures for diverse customer use cases
Proven ability to conduct technical consultations and workshops for technical and non-technical audiences
Knowledge of cloud best practices maintained through relevant certifications
Track record managing enterprise key accounts with focus on retention and expansion
Strong customer advocacy skills to influence product and support improvements
Ability to monitor usage trends, identify risks, and uncover growth opportunities
Cross-functional collaboration experience with engineering, support, and sales teams

Responsibilities

Develop and maintain deep expertise in the DigitalOcean product portfolio and evolving cloud ecosystem
Design, diagram, and plan infrastructure architectures tailored to customer use cases
Conduct regular technical consultation sessions and workshops to enable customer self-sufficiency
Maintain knowledge of cloud infrastructure best practices through certifications and coursework
Manage and maintain DigitalOcean’s key accounts to drive engagement, retention, and expansion
Conduct QBRs with key accounts to assess progress and align on growth strategies
Identify opportunities for cost reduction and performance optimization in customer cloud investments
Act as the voice of the customer and liaise with Engineering and Support teams on escalations