Upsell Sales Development Representative - Remote

1w1 week ago

Employment Hero

Sydney, AU · Full-time · A$72,000 – A$72,000

About this role

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since 2014, we’ve scaled to a $2 billion valuation across Australia, New Zealand, Singapore, Malaysia, the UK and Canada.

As an Upsell Outbound Sales Development Representative, drive growth across ANZ customer base through proactive outreach and targeted upsell strategies. Identify expansion opportunities within existing accounts and reignite conversations with dormant customers. Work closely with Account Executives and Sales Development Manager.

Operate in a Remote First environment with asynchronous communication and high autonomy. Embody The EH Way: Mission First, AI First, Apolitical, live by values, expect high performance. Champion focus, agility, and obsession with impact.

Kickstart your sales career with clear path to Account Executive and internal progression focus. Spark interest in additional products using curiosity, persistence, and relationship-building skills. Build value through Employment Hero's suite of solutions.

Requirements

Embody The EH Way – operating with focus, agility, and an obsession with impact
Curiosity to uncover customer needs and opportunities
Persistence in outbound outreach and re-engaging accounts
Strong relationship-building skills to spark interest
Comfortable conducting discovery calls via phone and other channels
Ability to maintain detailed records in CRM tools
Aptitude for personalised outreach via email, LinkedIn
Alignment with Remote First and asynchronous communication

Responsibilities

Proactively generate and qualify outbound upsell opportunities within existing customers through personalised outreach
Re-engage disengaged accounts to identify renewed interest or expansion potential
Collaborate with Account Executives to progress and close deals with seamless handover
Build and maintain a healthy outbound pipeline within assigned customer segment
Partner with Customer Success and Marketing to surface expansion signals and uncover pain points
Research existing accounts to uncover expansion opportunities and identify key stakeholders
Initiate outbound outreach via phone, email, LinkedIn to drive interest in additional products
Conduct engaging discovery calls to understand needs and align solutions