Solution Architect - Salesforce Core/Agentforce - Remote

1w1 week ago

OSF Digital

CA · Full-time · C$150,000 – C$180,000

About this role

We are seeking a highly skilled and business-focused Salesforce Solution Architect specializing in Sales Cloud, Service Cloud, and Agentforce. This role is ideal for a functional leader who bridges business strategy and Salesforce capabilities to drive end-to-end solution design enabling revenue growth and AI-powered workforce productivity.

You will lead client engagements for Sales Cloud, Service Cloud, and Agentforce, defining scalable solution architectures aligned to business goals. You own end-to-end solution design including business processes, automation strategy, AI use cases, and cross-system integrations. You facilitate discovery workshops, architecture vision sessions, and executive presentations to articulate functional design decisions.

OSF Digital is a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. We are a work-from-anywhere company where most of our staff globally work remotely, emphasizing work-life balance and employee satisfaction. Our culture is innovative and open, empowering individuals to contribute in ways that positively impact us all.

In this role, you will provide functional leadership and mentorship to consultants and delivery teams, ensuring cohesive execution across onsite and offshore resources. You promote continuous innovation by leveraging Salesforce platform capabilities, including Flow, analytics, automation, and Agentforce AI features to improve productivity and customer experience.

Requirements

10–12 years of Salesforce experience with 5–7 years in Solution Architect or senior functional leadership roles leading enterprise Sales and Service transformations.
Proven expertise in Sales Cloud, Service Cloud, and Agentforce, including sales lifecycle management, forecasting, service operations, knowledge management, and AI-driven automation.
Strong understanding of Salesforce platform capabilities, data models, security concepts, and governance frameworks from a functional architecture perspective.
Experience designing scalable integration approaches and collaborating with technical architects on APIs, middleware, and enterprise system connectivity.
Solid knowledge of release strategy, environment planning, change management, and user adoption best practices.
Salesforce Platform Developer I or relevant Consultant certifications required; Sales Cloud, Service Cloud, or Architect certifications preferred.
Bachelor’s degree in Computer Science, Information Technology, Business, or a related field with strong stakeholder management and problem-solving skills.

Responsibilities

Lead client engagements for Sales Cloud, Service Cloud, and Agentforce, defining scalable solution architectures aligned to business goals.
Define and own the end-to-end solution design, including business processes, automation strategy, AI use cases, and cross-system integrations.
Translate sales and service operational requirements into optimized Salesforce solutions, including pipeline management, case lifecycle management, Omnichannel routing, and AI-driven agent workflows.
Drive solution governance, ensuring alignment with best practices, data strategy, user adoption goals, and measurable business outcomes.
Facilitate discovery workshops, architecture vision sessions, and executive presentations, clearly articulating functional design decisions.
Provide functional leadership and mentorship to consultants and delivery teams, ensuring cohesive execution across onsite and offshore resources.
Promote continuous innovation by leveraging Salesforce platform capabilities, including Flow, analytics, automation, and Agentforce AI features to improve productivity and customer experience.

Benefits

Work-from-anywhere company with most staff globally working remotely.
Emphasis on work-life balance and employee satisfaction.
Innovative and open company culture empowering individuals to contribute.
Inclusive and passionate community of professionals driving digital transformation.
Equal opportunity employer welcoming all individuals.