Remote Technical Account Manager

1w1 week ago

Yuno

Colombia, CO · Full-time · $60,000 – $90,000

About this role

At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities across 80+ countries. We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus.

We are looking for a Technical Account Manager to own and elevate Yuno's technical customer relationships across Latin America. This is a leadership position combining deep technical expertise with the ability to inspire a team, build trust with customers, and drive outcomes. You will be the senior technical voice for our most strategic accounts in the region.

Day to day, you will lead a team of TAMs while staying close to the most complex customer challenges yourself. LATAM is one of the fastest-growing payment ecosystems with unique local nuances and high-stakes integrations. This environment rewards precision and resilience under pressure to deliver better solutions and stronger relationships.

This role sits at the heart of Yuno's cross-functional engine, working closely with Product, Development, Sales, and Partnerships teams. You will set best practices, define how the TAM function scales, and ensure every integration reflects Yuno's quality. If technically sharp and excited about dynamic payment markets, this role is for you.

Requirements

+3 years of experience
Deep technical expertise in payment integrations and APIs
Leadership experience managing teams of Technical Account Managers
Proven ability to handle complex escalations and high-stakes integrations
Knowledge of LATAM payment ecosystems and local nuances
Experience with smart routing, fraud prevention, and orchestration technologies
Strong cross-functional collaboration with Product, Development, and Sales teams
Precision and resilience in high-pressure environments

Responsibilities

Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges
Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation
Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring
Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value
Partner with developers and senior engineers to provide strategic technical guidance and support solution design
Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap
Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth
Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery

Benefits

Remote work across LATAM
Full-time individual contributor role with leadership responsibilities
Opportunity to work with strategic accounts at major brands like InDrive and Rappi