Revenue Cycle Team Leader - RCO PB Follow Up (Hybrid)

1w1 week ago

UTMB Health

Galveston, US · Full-time · $75,000 – $105,000

About this role

As a Team Leader, provide supervisory, administrative, and communication support to staff in the Revenue Cycle Operations Patient Business Follow Up team. Function as a team member on routine assignments while handling special duties as requested. Possess ability to perform any task within the team in this hybrid role.

Act as a resource for information to all team members and inquiries from other areas. Responsible for escalating issues related to process improvements. Assist supervisor with reporting, productivity tracking, and system testing.

Meet or exceed QA and Productivity requirements while conducting routine Quality Assurance with feedback to supervisor. Provide training to new team members and refresher sessions for existing staff. Make recommendations on when new employees are ready to work independently.

Assist with development of policies, procedures, and the team procedure manual. Attend meetings with or on behalf of the supervisor, representing the department professionally. Participate in discussions and stay well-prepared on relevant topics.

Requirements

Associate’s degree or equivalent and minimum of five years patient accounts experience
Minimum of two years Epic Revenue Cycle experience
Experience with end-to-end Revenue Cycle operations (e.g., billing, denials, collections)
Experience identifying trends and driving process improvements
Demonstrated experience leading, mentoring, and supporting team performance
Experience using data analytics tools or reporting platforms to analyze and present findings
Experience with automation tools, process optimization, or emerging technologies in an operational environment
Experience developing and delivering presentations to stakeholders or leadership

Responsibilities

Function as a member of the team on routine assignments while performing special assignments and other duties as requested
Perform any task within the team
Act as a resource for information to all team members and inquiries from other areas
Escalate issues related to process improvements or other issues
Assist supervisor with reporting and testing, including productivity reporting and system testing
Meet or exceed QA and Productivity requirements
Conduct Quality Assurance on a routine basis with feedback and documentation to supervisor
Provide training to new team members as well as refresher training to existing team members