Senior CSSC Frontline Representative

1w1 week ago

Grundfos

Lenexa, US · Full-time · $58,000 – $85,000

About this role

Are you passionate about providing technical and commercial support that helps customers solve their water and climate challenges? Join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life. As our new Frontline Industry (IND) Customer Sales Support Center (CSSC) Representative, deliver world-class customer service through digital, telephone, email, and live chat channels.

Drive customer satisfaction and sales growth by delivering timely, expert solutions that strengthen Grundfos's position as a trusted partner in the water technology industry. Resolve enquiries efficiently while maximizing sales opportunities within our Industry segment. This position may be based on a hybrid schedule in Lenexa, KS or in Apodaca, NL, Mexico.

Be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging. Above all, you are a technically minded customer service professional with strong communication skills, a knack for problem-solving, and the ability to build trusting relationships.

A working environment built around your needs offers flexible hours, home working opportunities and parental support. Access annual bonuses, health insurance and a strong focus on well-being activities. Enjoy three days' additional paid leave for volunteering in your community plus on-demand training and development programs.

Requirements

Degree in Engineering (Mechanical preferred) OR 3-5 years of technical customer service experience in a similar role
Relevant customer service and administrative experience with strong organizational skills and accountability
Proficiency in MS Office applications and excellent written and spoken English
Ability to work effectively in a team environment and listen carefully to determine customer needs
Experience in the pump, water technology, or similar technical industry with fundamental pump product and application knowledge
Knowledge of SAP CRM/SD/MM or similar customer service software and databases
Understanding of business structure, products, and key market needs to create customer-centric experiences

Responsibilities

Provide commercial and technical advice on customer enquiries via email, telephone, live chat, and instant messaging, resolving issues within defined timeframes
Create, optimize, and manage CRM tickets (RFI, RFQ, RFO, RFC) for own processing or forwarding to specialized departments
Prepare professional offers and quotations based on customer requirements, and track them according to sales guidelines
Identify new business opportunities during customer interactions and share leads with nominated colleagues
Assist customers with order progression, supply chain issues, pricing, and delivery information within set SLAs
Promote Grundfos digital tools (Chat, GPC, MyGrundfos, Extranet) and maintain customer contact data in SAP CRM

Benefits

A working environment built around your needs, with flexible hours, home working opportunities and parental support
Annual bonuses, health insurance and a strong focus on well-being activities
Three days' additional paid leave for volunteering in your community
Access to on-demand training and learning sessions and carefully structured programs to pursue personal and professional development opportunities