Vice President, Client Success - Technology (Remote)

1w1 week ago

TTEC

Austin, US · Full-time · $170,000 – $210,000

About this role

Reporting to the Technology, Media, & Communications Portfolio Leader, this executive leads a specialized client portfolio across technology clients for TTEC Engage. Nurture relationships to grow a profitable book of business leveraging passion for modern customer experience landscape. Deep expertise in operational excellence and building client relationships is essential.

Stay up to date on market trends impacting clients’ industries and anticipate business needs to position TTEC as a value-add strategic partner. Ensure alignment between organization objectives and client needs for profitable growth in the portfolio. Orchestrate teams from marketing, sales, offers, solutioning, and delivery to serve clients effectively.

Act as a visionary for the client portfolio with in-depth understanding of CX delivery and technology-enabled solutions. Hold full P&L responsibility for meeting annual financial goals and longer-term performance. Lead development of short and long-term business strategy including digitized offerings, geo expansion, and solutions aligned with client needs.

Review existing client relationships to ensure best practices for management, retention, and growth positioning. Build and sustain internal and external relationships with stature to interface at senior levels. Collaborate with other portfolio leaders to share best practices, identify synergies, and drive company growth.

Requirements

15+ years of business leadership experience, preferably in the customer experience industry
In depth knowledge of customer experience with enterprise level technology industry clients
Combine vision, strategy and tactics to grow the organization and customer development goals
Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery
Problem solver with demonstrated success influencing, managing and being part of matrix organizations
Accustomed to serving large/complex Fortune 500 clients in an extremely fast-paced environment
Galvanizes the team, excites about vision/operational plan, and balances being a take-charge leader

Responsibilities

Act as a visionary for client portfolio with in-depth understanding of CX delivery and technology-enabled solutions
Manage full P&L responsibility and meet/exceed annual financial goals while advancing longer-term performance
Lead development of short and long-term business strategy including expanded digitized offerings and geo expansion
Review existing client relationships to ensure best practices for client management, retention, and growth
Create strategy for business growth and oversight of current business achieving goals for sales, development, and delivery
Build and sustain internal and external relationships interfacing at senior levels
Collaborate with other client portfolio leaders to share best practices and identify synergies