Junior Customer Service Representative - German

4w1 month ago

Elavon

PL · Full-time · PLN 48,000 – PLN 72,000

About this role

We are seeking a dedicated and customer-centric Customer Support Specialist with German to join our remote team. In this role, you will be the first point of contact for our customers, providing support across multiple channels including phone, email, and live chat.

Your day-to-day involves handling inbound customer calls with professionalism and empathy, responding to email inquiries with timely and accurate resolutions, and providing real-time support through live chat. You will troubleshoot issues, escalate when necessary, and maintain detailed records using internal systems.

You will collaborate with other departments to resolve complex customer issues, upholding a customer-first mindset in every interaction. The role is posted as remote; however, candidates near a U.S. Bank location may need to work on site at least three days per week.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity. As part of Elavon, a wholly owned subsidiary of U.S. Bank, you will help over 1.5 million customers achieve their financial goals.

Requirements

Proven experience in customer service or support roles.
Excellent verbal and written communication skills in German and Polish.
Ability to work flexible shifts between 08:00 AM and 05:00 PM CET.
Strong problem-solving skills and attention to detail.
Comfortable working remotely and independently.

Responsibilities

Handle inbound customer calls with professionalism and empathy.
Respond to customer inquiries via email, ensuring timely and accurate resolutions.
Provide real-time support through live chat, maintaining a friendly and helpful tone.
Troubleshoot customer issues and escalate when necessary.
Maintain detailed records of customer interactions using internal systems.
Collaborate with other departments to resolve complex customer issues.
Uphold a customer-first mindset in every interaction.

Benefits

Remote work with flexible schedule (hybrid option if near a U.S. Bank location).
Meaningful opportunities for growth and career mobility.
Inclusive culture with a strong commitment to transparency and integrity.
Accessibility accommodations available throughout the recruitment process.