Account Services Specialist

1w1 week ago

SVEN

Quezon City, PH · Full-time · PHP 300,000 – PHP 480,000

About this role

The Account Services Specialist focuses on client servicing and stakeholder management in a dynamic digital agency. Establish, manage, and maintain healthy business relationships with new and existing clients. Communicate and respond to customers through various channels while ensuring satisfaction.

Handle day-to-day project management by delivering administrative tasks with due diligence. Provide clear updates to internal and external stakeholders, troubleshoot challenges, and escalate concerns as needed. Facilitate consolidation of documents and materials to fulfill client requirements.

Work closely with internal teams to address inquiries and provide administrative support to Account Managers. Immerse in a supportive atmosphere with uplifting mentors and teams. Vibe through monthly employee programs and events while getting recognized for wins.

Boost productivity with Digital 1st equipment, tools, and systems. Enhance skills via in-house learning programs and company-sponsored training. Own your career path through regular appraisals, growth opportunities, and adherence to SCRUM and Agile methodologies.

Requirements

Excellent verbal and written interpersonal, presentation, and communication skills
Willing to work on-site if required, with flexibility to work from anywhere otherwise
Fresh graduates are welcome to apply
Ability to provide clear and regular updates to stakeholders
Proficient in troubleshooting and initiating solutions for project challenges
Strong organizational skills for administrative tasks and document consolidation
Comfortable collaborating with internal teams on client needs

Responsibilities

Establish, manage, and maintain healthy business relationships with new and existing clients
Communicate and respond to customers through various channels
Ensure customer satisfaction and professionally handle customer concerns
Work closely with internal teams to address customer concerns and inquiries
Facilitate consolidation of required documents and materials for client requirements
Consistently update customer and account information in the internal system
Deliver daily administrative tasks with due diligence
Troubleshoot project challenges, initiate solutions, and escalate concerns to appropriate parties