Remote Account Manager - Customer Success & Growth

4w4 weeks ago

Spektra Systems

Remote · Full-time · INR 1,200,000 – INR 1,800,000

About this role

Spektra Systems is seeking an Account Manager to own and grow a portfolio of CloudLabs customers. This is a revenue role with a renewal and expansion target, measured by how much more value customers draw from the platform over time.

You will drive renewals, reduce churn, and identify upsell and cross-sell opportunities across CloudLabs and related products. Monthly and quarterly business reviews with your accounts will align platform usage to customer training goals and surface expansion opportunities.

You will build documented account plans for top accounts and maintain accurate forecasts in HubSpot. Acting as a trusted advisor on lab strategy, scaling, and cost optimisation, you will work closely with delivery and support teams to ensure customer outcomes.

This role offers the chance to shape customer outcomes in a dynamic, high-growth environment. You will bring usage signals and product feedback into internal teams, directly influencing the platform's evolution.

Requirements

4+ years in account management, post-sale sales, or customer success with a clear revenue and quota component.
Demonstrable track record of growing a book of business - bring your NRR and expansion numbers.
Comfort with consumption or usage-based commercial models.
Strong commercial instincts: you spot expansion signals in usage data and act on them.
Excellent relationship management across technical and business stakeholders.
CRM discipline; HubSpot experience is a plus.
Nice to have: Familiarity with Microsoft Azure, hands-on lab platforms, LMS systems, or technical training and enablement.

Responsibilities

Own a portfolio of CloudLabs accounts and carry a net revenue retention and expansion target.
Drive renewals, reduce churn, and identify and close upsell and cross-sell opportunities including into SaaSify, CSP Control Center, and Spektra Academy.
Run monthly business reviews (MBRs) and quarterly business reviews (QBRs) with accounts, aligning CloudLabs usage to customer training and enablement goals.
Build documented account plans for top accounts and maintain accurate expansion forecasts in HubSpot.
Act as the customer's trusted advisor on lab strategy, scaling, and cost optimisation.
Work closely with delivery and support to ensure customers achieve their outcomes, and bring usage signals and product feedback into internal teams.

Benefits

Remote work arrangement with overlap with US business hours.
Opportunity to own and grow a portfolio of accounts in a high-growth SaaS environment.
Work with a global customer base including training providers, ISVs, system integrators, enterprises, and educational institutions.
Be actively involved in shaping customer outcomes and driving business growth.