Remote Account Creation Associate

1w1 week ago

iFIT

Kansas City, US · Full-time · $35,000 – $45,000

About this role

At Safe Haven Security, we provide peace of mind through cutting-edge security solutions and exceptional customer service. We seek a detail-oriented, customer-focused Account Creation Associate to work remotely. You will assist customers over the phone with internet packages, account creation, quality assurance, data entry, scheduling, and confidentiality.

Your primary responsibility involves guiding potential customers to select the best internet package based on their needs while accurately processing data. Answer inbound calls, provide details on packages, pricing, and promotions. Assist in entering personal info to create profiles and follow up for satisfaction.

Process orders, schedule installations, and resolve inquiries by escalating when needed. Work in a fast-paced environment with little supervision, maintaining up-to-date knowledge of offerings and policies. Collaborate positively with team members while meeting performance expectations.

Participate in training, professional development, staff meetings, and additional duties as assigned. Maintain punctuality, good attendance, and a positive work environment. This self-motivated role emphasizes solution-oriented thinking and results-driven focus.

Requirements

High school diploma or equivalent
Minimum of 2 years of customer service experience
Availability to work 5 days Monday - Saturday between 10am - 10pm
Basic Microsoft Office knowledge
Excellent communication and interpersonal skills
Ability to work with little supervision and be self-motivated
Reliable high-speed internet with minimum 500 Mbps download/upload speeds
Attention to detail, multitasking, and ability to maintain confidentiality

Responsibilities

Answer inbound customer calls and respond to inquiries related to internet and security services
Provide detailed information about internet packages, pricing, and available promotions
Assist customers in selecting the most suitable services and internet plan based on their requirements
Accurately enter account information and customer data into the company’s database
Perform quality assurance to guarantee customer satisfaction
Process orders, schedule installations, and provide service activation details
Resolve customer inquiries or concerns, escalating issues when necessary
Follow up with potential customers to ensure satisfaction and support issues