Senior Support Specialist

1w1 week ago

Globalization Partners

IN · Temporary · INR 800,000 – INR 1,500,000

About this role

Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere. As a Senior Support Specialist, you will support customers and professionals throughout the region, handling HR, IT, Finance, and benefits queries.

You will handle all day-to-day queries with resolution for in-scope verticals, requiring availability Wednesday through Sunday. Support Level 1 IT/HR Helpdesk by troubleshooting basic queries and acting as Subject Matter Expert for day-to-day operations. Utilize knowledge in Zoho Absence Management, Zendesk, or ServiceNow for IT ticket triaging.

Our diverse, remote-first teams are essential to our success, empowering Dream Team members with flexibility and resources. We foster an environment where innovation thrives and every contribution is valued and celebrated. You will organize employee records via our proprietary Platform and liaise with partners like insurance vendors.

The work you do will positively impact lives around the world through streamlined hiring, onboarding, and management. Join us to expand your skills and reshape the future of work with the promise of Opportunity Made Possible. Beyond compensation, experience the thrill of impacting global success.

Requirements

Experience supporting Level 1 IT/HR Helpdesk with troubleshooting basic queries
Excellent knowledge of Zoho Absence Management, Zendesk, or ServiceNow IT Ticket Triaging
Understanding of employee lifecycle processes such as data management, time and expense management, transfers, change requests, and employment certification
Proficiency in organizing and maintaining employee records in proprietary platforms
Experience in benefits administration for customers and professionals
Ability to communicate effectively both verbally and in written form to explain and resolve queries
Availability to work Wednesday through Sunday shifts

Responsibilities

Support customers and professionals throughout the region as part of the Support Team
Handle day-to-day queries with resolution for HR, IT, Finance, and benefits verticals
Provide Level 1 IT/HR Helpdesk support, troubleshooting basic queries
Act as Subject Matter Expert for day-to-day operations
Organize and maintain employee records via proprietary Platform, including input, updates, and processing forms for new hires, status changes, benefits, and terminations
Administer benefits on behalf of customers and professionals
Communicate effectively verbally and in writing with professionals and customers to resolve queries via email, phone, and other means
Liaise with G-P partners and vendors, including insurance vendors, local service providers, and pension providers