Customer Success Manager (Hybrid)

1w1 week ago

Boomi

CA · Full-time · C$142,000 – C$178,000

About this role

Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. Join a fast-growing company to work with world-class people and industry-leading technology.

Maximize retention and identify growth opportunities with your account portfolio. Manage overall post-sales account success, both technical and commercial, with support from Product, Services, and Support teams. Understand customer requirements and drive internal enhancements and fixes to accelerate adoption.

Hire trailblazers with an entrepreneurial spirit who solve challenging problems and make real impact. Partner with subscription sales makers during the sales cycle on the value of Boomi Professional Services as part of Success Assurance. Collaborate with internal stakeholders including account and product teams.

Build something big in an inclusive culture where everyone can be their true, authentic self. Boomi encourages diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions based on business needs, job requirements, and individual qualifications.

Aren’t sure if you’re a match? Impostor syndrome and confidence gap can prevent spectacular candidates from applying, so don’t hesitate. Boomi committed to fair and equitable compensation practices with OTE ranging from $142,000 - $178,000 CAD annually.

Requirements

5+ years of experience working as Customer Success, Architect, Engineer or Consulting role with account management focus
Experience with commercial IT organizations
Ability to address topics such as business value and total cost of ownership
Demonstrated ability to successfully handle solution and services scoping to define a Statement of Work
Experience collaborating with Systems Integrators
Excellent ability to understand and communicate complex business and technical subjects to both management and technical audiences

Responsibilities

Maximize retention and identify growth opportunities with your account portfolio
Manage overall post-sales account success (technical, commercial) with support of Boomi teams (Product, Services, Support)
Understand customer requirements and drive internally (enhancements, fixes) to accelerate and remove barriers to customer adoption and growth
Identify opportunities for expansion associated with adoption of the Boomi product portfolio and collaborate with internal stakeholders (account, product teams)
Partner with subscription sales makers during the sales cycle on the value of Boomi Professional Services as part of the Success Assurance program

Benefits

On Target Earnings (OTE) ranges from $142,000 - $178,000 CAD annually
Fair and equitable compensation practices determined by knowledge, skills, experience, and location
Inclusive culture committed to diversity in backgrounds, thoughts, and life experiences
Accessible environment with accommodations available during application and interview process
Hybrid work arrangement