Remote Call Center Representative

1w1 week ago

Vision Innovation Partners

US · Part-time · $35,000 – $45,000

About this role

At Vision Innovation Partners, we exist to protect and restore vision with a focus on great patient outcomes and experiences. The REMOTE Call Center Representative effectively handles all inbound support calls for affiliated Ophthalmology offices by providing excellence in customer service. Position is fully remote for residents in PA, MD, VA, DC, FL, GA.

Daily tasks include answering new and existing patient inquiries, scheduling and rescheduling appointments, and completing administrative duties for the growing Call Center team. The role demands proficiency in customer service inquiries and medical appointment scheduling. Experience in a health or patient care environment is desired.

Work in a fast-paced environment with Monday through Friday shifts from 8:30AM to 5:00PM EST, requiring a pleasant speaking voice, professional mannerisms, reliable internet, and quiet dedicated workspace. Demonstrate excellent interpersonal skills, detail orientation, and team player qualities. Maintain a positive cheerful attitude while collaborating across departments.

A career at VIP offers opportunities for growth and development in a culture centered on Shared Values – PATIENTS. Enjoy significant eye care discounts, continuing education allowances, and career advancement. We are an equal opportunity employer.

Requirements

Excellent customer service and communication skills
Knowledgeable in Microsoft Word, Outlook, Excel, data entry/typing, and computerized scheduling systems (EMR/EHR)
Bilingual (English/Spanish) preferred
Professional and confidential work ethic adhering to HIPAA regulations
Ability to handle multiple inbound calls in a fast-paced environment
Ability to multitask and navigate several systems at the same time
Positive cheerful attitude with critical thinking skills
Excellent time management skills and ability to prioritize tasks

Responsibilities

Respond to incoming calls efficiently and effectively with the highest level of quality service
Handle inbound calls to increase business through customer satisfaction and retention
Answer general questions from patients with courtesy and patience
Confirm, schedule, and reschedule appointments as necessary
Follow up with patients on scheduled appointments
Update patient demographics and collect/verify insurance information
Make outbound calls to patients and clinics
Handle online appointment requests, email inquiries, and task messages to clinics