Fast Track Onboarding Specialist - Remote

1w1 week ago

Twilio

IN · Full-time · INR 1,200,000 – INR 2,400,000

About this role

At Twilio, we’re shaping the future of communications from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide. Our remote-first work and culture of connection mean you’re part of a vibrant global team.

Join as Twilio’s next Fast Track Onboarding Specialist on the personalized onboarding team. Work directly with customers to onboard A2P numbers with 1:1 engagement under the A2P onboarding org. This role supports Twilio’s Super Network mission for strategic customers with SLA-driven go-to-market solutions.

Provide compliance guidance, manage onboarding SLAs, and partner with operations to scale volumes. Join weekly customer calls to report metrics and review open items. Offer support via Slack and ServiceNow while wearing the customer shoes for excellent experiences.

Twilio values diverse experiences from all industries and encourages non-traditional paths. Every hiring decision is made by real Twilions, with AI aiding efficiency. Your career at Twilio is in your hands, acquiring new skills for rewarding work.

Requirements

Able to manage daily caseload and respond within SLAs
A2P compliance experience
2+ years specializing in at least one A2P product
Previous experience working directly with clients
Ability to prioritize tasks and effectively project manage
Ready to take ownership of up to 12 customer accounts
Empathetic and customer centric to the core
Clear verbal and written communicator

Responsibilities

Provide personalized onboarding support for customers who sign up for Fast Track Packages
Help Fast Track customers solve existing onboarding issues through engagement that meets their demands
Provide compliance guidance for all A2P products
Manage Onboarding SLAs and credit utilization for each product
Partner with operations teams to scale onboarding volumes per assigned customer
Join weekly calls with customers to report metrics and review open items or additional needs
Provide onboarding support for common customer inquiries through Slack and ServiceNow
Diagnose trends and report findings to product team to resolve product-related issues