Technical Account Manager I - Remote

Huntress, founded in 2015 by former NSA cyber operators, is a remote-first team making enterprise-grade cybersecurity accessible to businesses of all sizes. We secure more than 5M endpoints and 11M identities worldwide with in-house technology backed by a 24/7 human-led SOC. Our platform ensures customers' protection through constant expert management.

As a Technical Account Manager I, you serve as the primary technical liaison post-sales, providing high-quality support with a consultative approach. Your goal is to help customers and partners maximise value from the Huntress Platform, troubleshoot issues, and foster long-term relationships. You coordinate with internal teams to deliver solutions that improve the customer experience.

You work closely with security teams and service providers protecting complex environments, often without time or headcount. The role demands collaboration with product and engineering for escalated issues and advocacy for customer needs. In a fast-moving environment, you spot opportunities for improvement and act quickly.

Growth comes through technically led QBRs identifying expansion opportunities, onboarding acceleration, and relaying feedback for product improvements. Comfortable with 25% travel and group presentations, you build positive relationships. Join a team committed to standing with customers and each other daily.