Customer Service Associate IV - Hybrid

At TE Connectivity, unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world. The Customer Service Team interacts with customers, sales, and service representatives to handle pre-sales and post-sales functions. Process transactions via phone, internet, and correspondence while providing technical product support.

Develop strong business relationships through TE's Extraordinary Customer Experience strategy. Serve as key point of contact for customers in assigned territory, managing key accounts and overseeing order fulfillment in the order-to-cash process. Provide pricing, availability, product data, and technical information to customers.

Resolve delivery issues by working with TE employees, expedite and escalate orders, process complaints, returns, and billing adjustments. Manage backlog and cases within Salesforce. Collaborate with sales managers, manufacturer representatives, product management, planning, pricing, and shipping.

Work collaboratively with key internal departments to address customer issues. Identify opportunities to drive solutions and continuous improvements for customer satisfaction. This hybrid position requires in-office presence; remote opportunity not available.