Account Manager - Remote

4w4 weeks ago

Digitail

Iaşi, RO · Full-time · RON 80,000 – RON 140,000

About this role

Digitail is the AI operating system for modern veterinary clinics. It continuously improves how practices run from client communication and scheduling to medical records, billing, and payments. Account Managers own and grow relationships with largest veterinary clinic groups after the sale.

Guide onboarding of initial clinics, coordinate rollout of subsequent locations, and act as primary relationship owner for multi-location organizations. Focus on driving adoption, operational alignment, expansion opportunities, and long-term partnership across the platform. Partner closely with the Onboarding team for best practices.

Build trust-based relationships with executive sponsors, operators, and clinic leaders. Plan and host regular business reviews and usage reviews with stakeholders. Represent the voice of the customer by gathering feedback for product improvements.

Stay informed about industry trends to advise customers strategically. Support commercial discussions and multi-year agreements. Scale with growing clinics using Digitail's intelligent platform refined alongside veterinary teams.

Requirements

Experience in or exposure to VetMed
Proven experience in Account Management, Customer Success, or Enterprise Customer roles within SaaS
Experience managing multi-location or enterprise customers with multiple stakeholders
Experience coordinating onboarding, implementation, or rollout projects across multiple sites
Strong stakeholder management skills and ability to build credibility with operational and executive contacts

Responsibilities

Build and maintain strong, trust-based relationships with multi-location veterinary groups as primary point of contact
Own the full customer lifecycle for assigned enterprise groups from onboarding through expansion
Lead onboarding of initial clinics post-sale and coordinate rollout of additional locations
Partner with Onboarding team to launch clinics according to Digitail best practices
Drive adoption and usage by guiding customers toward workflow optimization and new features
Identify and lead expansion opportunities including additional clinics and add-on products
Own long-term account plans with rollout schedules, engagement plans, and QBRs
Act as escalation owner for complex issues and gather feedback for product roadmap