Strategic Account Manager - Hybrid

22h22 hours ago

Vernon Hills, US · Full-time · $115,000 – $135,000

About this role

The Strategic Account Manager ensures customer success by identifying, tracking, and documenting customer value creation within BD's most significant accounts. This role improves the customer experience by taking the friction out of doing business and drives long-term retention through earned partner-of-choice status.

Day-to-day, the SAM acts as a consistent presence at assigned accounts, facilitating prevention and resolution of customer issues across supply chain, billing, and ad-hoc requests. They support customer executives and enterprise decision-makers, bringing together validated value creation from BD solutions and products.

The SAM collaborates closely with account leaders, national accounts, cross-functional teams including contracting, legal, supply chain, and quality. As a key member of the SCG account team, they help prioritize the best way to deliver customer success and support meeting business objectives.

This new role supports BD's GTM transformation and offers the opportunity to shape strategic customer relationships at a global medical technology leader. The SAM will drive business retention by promoting long-term adoption and continued partnership with BD.

Requirements

Proven experience in strategic account management within medical technology or healthcare sector.
Results driver with ability to create value for customers and manage to identified outcomes.
Strong project management skills with well-adapted execution, accountability, and organizational capabilities.
Innovator mindset to identify new ways to improve customer experience and remove friction.
Ability to collaborate effectively with cross-functional teams including contracting, legal, supply chain, and quality.
Experience supporting customer executives and enterprise-level decision-makers.

Responsibilities

Ensure customer success by identifying, tracking, and documenting customer value creation from BD solutions and products.
Improve the customer experience by taking the friction out of doing business with BD to earn partner-of-choice status.
Drive business retention by promoting and enabling long-term adoption and retention of BD solutions.
Act as a consistent presence at assigned accounts throughout the entire customer life cycle.
Facilitate prevention and resolution of customer issues including supply chain logistics, quote-to-cash, and ad-hoc requests.
Support SCVP in preparation for customer and internal meetings, including QBRs and Strategic Account Alignment Meetings.
Maintain account plans and opportunity tracking, and partner with the account team in execution of account plans.

Benefits

Hybrid work model with flexibility between remote and in-office work.
Opportunity to shape strategic customer relationships at a leading global medical technology company.
Support for professional growth and development within a collaborative team environment.
Involvement in a transformative GTM initiative impacting senior leadership.