Remote Radiology Support Specialist

4w4 weeks ago

RAYUS Radiology

Pittsburgh, US · Full-time · $38,000 – $52,000

About this role

RAYUS Radiology is looking for a Radiology Support Specialist to join our team. We are challenging the status quo by shining light on radiology, making it a critical first step in diagnosis and proper treatment. This 100% remote position works 40 hours per week, Monday-Friday from 10:00am to 6:30pm EST with rotating weekends and holidays.

As a Radiology Support Specialist, you will provide exceptional client service to hospitals and radiologists to maximize workflow through the reading center. Duties include answering inquiries, resolving problems, fulfilling requests, and database queries. You will field requests from radiologists and integrate IT support when needed.

Establish effective working rapport with the clinical team including physicians and build positive relationships with teammates. Focus on assigned duties in a high volume client service center. Utilize multiple information systems to verify diagnostic information availability.

RAYUS is committed to clinical excellence driven by brilliant medicine, team, technology, and services. Generate process improvement ideas and proactively act on them. Join our team and shine brighter together in radiology services.

Requirements

High school diploma or GED
Associate or bachelor degree in business or healthcare administration or other related field (preferred)
1 year of experience in a healthcare setting or customer service role (preferred)
Radiology Certification a plus
Ability to own issues through verified resolution
Proficiency in using multiple information systems
Experience establishing rapport with clinical teams including physicians

Responsibilities

Field requests from Radiologists to effectively resolve issues through client contact or integration of the IT support team
Deliver client satisfaction through effective resolution of client calls
Answer inquiries, resolving problems, fulfilling requests and database queries
Efficiently draft X-Rays and verify cross sectional exams
Efficiently remediate studies on the RSS exceptions work list
Effectively execute critical finding and super-stat requests
Utilize multiple information systems to verify availability of diagnostic information
Troubleshoot workflow gaps with diagnostic information, patient orders, and physician resources