Business Analyst - Remote

2h2 hours ago

Aspire, Jordan

Remote · Full-time · JOD 15,000 – JOD 25,000

About this role

This is a remote position supporting critical financial systems. The team handles day-to-day operational support (KTLO) as well as strategic project work. This role is vital for ensuring system stability and process improvements.

Key responsibilities include managing billing support issues and financial system inquiries. You will own the triage process to route incidents to appropriate teams. Additionally, you will perform root cause analysis to resolve underlying system and process issues.

The role requires operating effectively in ambiguous environments, using judgment to define solutions. It focuses on both operational excellence and continuous process improvement across financial systems and billing operations. This demands analytical thinking and a proactive approach.

The role offers a strong blend of operations, systems support, process design, and problem-solving. It requires ownership and the ability to navigate ambiguity. You will lead operational initiatives such as implementing annual contracts for enterprise customers.

Requirements

Strong financial analysis skills with finance and accounting domain expertise.
Deep understanding of billing operations, credit memos, refunds, and the accounts receivable lifecycle.
Ability to confidently discuss and support month-end close activities, reconciliations, AP/AR workflows, financial reporting, and ERP implementations. Experience working with third-party financial and operational systems.
Proficiency in writing SQL queries and scripts to extract, analyze, validate, reconcile, and report on business data. Strong data validation, reconciliation, and root cause analysis skills.
Advanced proficiency with Google Sheets and Microsoft Excel, including Pivot Tables and data analysis functions.

Responsibilities

Managing billing support issues and financial system inquiries.
Owning the triage process to ensure incidents, requests, and issues are routed to appropriate teams.
Performing root cause analysis to identify and resolve underlying system and process issues.
Executing manual corrections and data fixes using internal tools when necessary.
Supporting incident and event management, including troubleshooting and resolution of production issues.
Leading operational initiatives such as the introduction and implementation of annual contracts for enterprise customers.
Designing, documenting, validating, and continuously improving operational processes.
Creating and maintaining process documentation and standard operating procedures.

Benefits

Fully remote work – flexibility to work from anywhere.
Flexible schedule to accommodate personal and professional needs.
Opportunity to lead impactful operational initiatives and drive process improvements.