Senior Engineering Manager - Enterprise Services Management

1w1 week ago

Asana

Vancouver, CA · Full-time · C$202,000 – C$223,000

About this role

Asana is building its next major business line: Enterprise Service Management, powered by AI agents and tightly integrated with Asana’s Work Graph. This 0→1 opportunity defines how IT, HR, and Support teams resolve work, automate workflows, and connect tickets to projects. Ideal for hands-on, product-focused Engineering Managers who love ambiguity and shape AI agentic workflows.

Balance deep technical investments with rapid product delivery while fostering collaboration and technical excellence. Ensure engineers connect closely to customer needs. Define the team’s long-term roadmap, mentor engineers, and partner cross-functionally to deliver delightful products.

Manage and coach 6–8 engineers in an inclusive culture with team rituals driving excellence and growth. Based in Vancouver office with hybrid schedule: Mondays, Tuesdays, Thursdays in-office. Wednesdays often remote; Fridays depend on work and teams.

Spend significant time with customers to validate feasibility and co-develop workflows solving real problems. Thrive in customer conversations translating insights into product decisions. Leverage AI and emerging technologies to elevate experiences and sharpen decision-making.

Requirements

5+ years of relevant experience with 2+ years managing a technical team, and demonstrated track record of growing engineers across levels
Earn trust quickly with intelligence, empathy, and technical depth to dive into architecture, flows, and tradeoffs with engineering team
Built and scaled new products or incubations before, operating with urgency and resourcefulness through ambiguity
Thrive in customer conversations translating qualitative insights into crisp product decisions solving operational pain
Clear, persuasive communicator who structures ambiguous spaces and aligns engineering, design, product, and exec stakeholders
Deeply curious about AI and emerging technologies, leveraging them to elevate product experiences and decision-making

Responsibilities

Manage and coach 6–8 engineers, fostering an inclusive culture and establishing team rituals that drive excellence and professional growth
Partner with product, design, and UXR to translate customer pain points into a reliable, technical MVP and scalable architectural roadmap
Collaborate with cross-functional partners to balance large-scale feature launches with iterative, daily product enhancements
Guide the articulation and execution of the team’s future roadmap tying work to high-level business goals
Spend significant time with customers to validate technical feasibility and co-develop workflows solving real-world problems

Benefits

Office-centric hybrid schedule with in-office Mondays, Tuesdays, and Thursdays
Option to work from home on Wednesdays for most roles
Comprehensive compensation package recognizing impact on mission achievement
Commitment to building diverse teams with variety of backgrounds, perspectives, and skills