Remote Manager, Consumer Insights

1w1 week ago

Potbelly Sandwich Works

Chicago, US · Full-time · $95,000 – $105,000

About this role

The Manager, Consumer Insights leads research that elevates the voice of the consumer within Potbelly Sandwich Works. This role ensures process excellence around product innovation research in partnership with cross-functional teams. It reports to the Director, Consumer Insights & Innovation.

Synthesize customer feedback from survey data, syndicated data, social media, primary research, and industry reports. Provide leadership and deep data mining for Potbelly's brand tracking study, customer satisfaction survey, and competitive intelligence platforms. Lead research projects from inception to launch for new product innovation and menu item optimizations.

Work closely with Potbelly's cross-functional teams in a fast-paced environment. Thrive as creative, innovative, and results-oriented individuals who demonstrate strong analytical skills. Flex to changing needs as team players comfortable with ambiguity.

Join Potbelly Nation for career growth opportunities in a friendly, fast-paced setting. Enjoy flexible work schedule and performance-based annual raises. Passionately deliver results where good vibes and great careers are a way of life.

Requirements

Strong analytical skills
Ability to flex to changing needs
Team player comfortable with ambiguity
Passionate about delivering results
Creative and innovative mindset
Results-oriented approach
Thrives in a fast-paced environment
Strong communication skills

Responsibilities

Lead research that elevates the voice of the consumer within the organization
Ensure process excellence around product innovation research in partnership with cross-functional teams
Synthesize customer feedback across various sources including survey data, syndicated data, social, primary research, and industry reports
Provide leadership and insightful data mining around brand tracking study, customer satisfaction survey, and competitive intelligence platforms
Lead research projects from inception to launch for new product innovation
Manage research for core menu item renovations and optimizations