Service of Process Team Lead - Remote

1w1 week ago

Steno

US · Full-time · $70,500 – $87,500

About this role

Lead Steno's remote Service of Process team, owning market performance by managing workloads, hitting SLAs, and maintaining accuracy with full accountability for results. Coach Specialists, handle complex work, and ensure consistent quality and productivity across the team. Use data to track KPIs and stay ahead of trends.

Manage vendor performance to maintain a reliable process server network, addressing gaps and quality issues quickly. Own escalations by resolving high-stakes client issues and partnering cross-functionally. Improve operations by identifying inefficiencies and refining processes to scale performance.

Steno is remote-first with flexible PTO, home office setup stipend, and monthly internet/phone offset. The company wins together through equity options and invests in you with low-cost medical, dental, and vision coverage plus wellness benefits. It constantly innovates with technology at its core and emphasizes values like reliability and hospitality.

Join a modern organization solving real problems in litigation support. Drive results through others in a high-volume service of process environment focused on California expertise. Grow with the company as it revolutionizes an industry needing a new approach.

Requirements

5+ years of experience in high-volume service of process with deep expertise throughout California
Strong understanding of California rules of civil procedure
Proven track record of leading a service of process dispatching or fulfillment team
Experience building accountability, developing people, and driving results through others
Comfortable tracking and reporting on KPIs to coach team and close performance gaps
Experienced with platforms like LegalConnect, ServeManager, GreenFiling, or similar SOP and e-filing tools

Responsibilities

Manage workloads, hit SLAs, and maintain accuracy with full accountability for team results
Coach Specialists, handle complex work, and ensure consistent quality and productivity
Track KPIs, identify trends early, and adjust coverage or workflows as needed
Manage vendor performance and maintain a reliable process server network
Own escalations and resolve high-stakes client issues cross-functionally
Improve operations by identifying inefficiencies and refining processes to scale performance

Benefits

Equity options included
Low-cost Medical, Dental, & Vision Coverage with wellness and mental health benefits
Flexible PTO
Home office setup stipend
Monthly internet/phone offset
Salary of $70,500 – $87,500