Remote Call Center Specialist

GOBHI has an immediate opening for a full-time Brokerage Intake Specialist (Call Taker). This remote position will be based out of the employee’s home located in the state of Oregon. The role supports the Medical Brokerage Call Center by answering phones, responding to members, performing data entry, inquiry requests, and clerical duties.

Daily tasks include fielding incoming phone calls, interviewing eligible clients to obtain ride request information, assessing eligibility according to program regulations, and providing timely ride assignments to providers. Perform data entry of ride and billing information, maintain records and reports, process mail, and prepare denial letters to CCO. Document rides providers cannot deliver and assist with alternative arrangements.

GOBHI creates a culture of dignity and respect, understanding and supporting diversity as an Equal Opportunity Employer. Founded in 1994, this 501(c)(3) nonprofit administers behavioral health Medicaid benefits, non-emergent medical transportation, and community engagement across 12 rural Oregon counties. As co-owner of Eastern Oregon Coordinated Care Organization, GOBHI commits to better health, better care, and lower costs.

Succeed with one year call center or medical office experience in a flexible, multitasking environment handling sensitive information. Enjoy remote work with internet reimbursement, comprehensive insurance, PTO, holidays, EAP, FSA, wellness benefits, and 401k contributions. Bilingual Spanish skills earn additional compensation in this positive, tech-savvy team.