Health & Benefits - Senior Resolution Specialist (Remote)

1w1 week ago

Inspira Financial

Oak Brook, US · Full-time · $75,000 – $95,000

About this role

The Senior Resolution Specialist investigates complex accountholder issues submitted through i360 Salesforce cases by ACES Support Specialists. These often involve HSA, Website and Debit Card related questions, escalated concerns, case rebuttals, and follow-up. High attention to detail ensures thorough and accurate resolutions.

Resolving advanced cases is core, with exposure to multiple products including Limited FSA, HSA, Website, and Debit Card. The role demands goal-driven thoroughness in tasks and projects while tracking trends in case submissions for training enhancements.

As a mentor and coach, provide guidance to peers on complex cases, promoting consistency in handling. Support teammates by locating resources and collaborating across departments for efficient outcomes.

Serve as subject matter expert for i360 or CBAS enhancements and seek ways to improve processes, procedures, and systems. This fosters continuous improvement across the team in a fast-paced environment.

Requirements

Minimum of 3-5 years of experience in the financial services industry
Extensive Reimbursement & HSA experience preferred
Computer knowledge and skills, comfortable learning new systems
Able to learn, memorize and retain information
Basic understanding of medical / reimbursement terminology preferred
Adapt to a fast-paced environment
Oral and written communication skills
Problem solving skills, attention to detail, and analytical skills

Responsibilities

Investigate complex accountholder issues submitted through i360 Salesforce cases
Resolve advanced cases involving HSA, Website, Debit Card, and Limited FSA products
Mentor and coach peers to promote consistency in case handling
Collaborate with other departments on escalated concerns and rebuttals
Serve as subject matter expert for i360 or CBAS enhancements
Identify ways to make processes, procedures, and systems more efficient
Track trends in case submissions for training enhancement opportunities
Support teammates on complex cases by offering guidance and resources

Benefits

Primarily remote work
Standard Monday-Friday schedule from 8:00 a.m. to 5:00 p.m. Central Time
Hybrid option with minimal onsite for employees within 90-minute radius of Oak Brook