Health & Benefits - Business Solutions Senior Project Manager (Remote)

Responsible for increasing client satisfaction, retention, and growth by efficiently delivering competitive services through a fully integrated organization staffed by knowledgeable, client-focused professionals. Maintains oversight of functions within Client Services providing focused service from pre-sale consultation through initial post-sale client administration. Supports fostering strong, long-term partnerships with clients, consulting community, and channel partners.

Executes strategic and operational plans in support of business client service objectives and initiatives. Drives innovation and growth by focusing on automation and process improvements that positively impact resource capacity. Manages a team of professional employees and/or supervisors.

Responsible for the quality and effectiveness of own team and related teams, identifying and resolving technical, operational, and team problems. Develops, monitors, and reviews performance reports and service performance trends for each account against the plan. Recommends specific actions or remedies as necessary.

Develops, trains, evaluates, and coaches staff to provide high service excellence while ensuring quality standards are met. Assesses individual and team performance regularly and provides candid, timely developmental feedback. Attracts, selects, and retains high caliber, diverse talent to achieve business goals.