Remote Customer Service - Fraud Specialist

1w1 week ago

Teleperformance

Remote · Full-time · £27,581 – £27,581

About this role

Teleperformance is certified as a great place to work UK in 2025. We deliver an outstanding customer experience through commitment, passion, and dedication to excellence. Join our expanding Banking & Financial Services division in the Financial Crime & Fraud team if you have at least one year of experience in banking or financial services.

You will gather evidence from customer claim submissions via in-app chat and inbound/outbound calls. Probe for additional information, investigate claims with empathy, accuracy, and attention to detail. Make decisions on cases, upholding or declining fraud claims up to £5,000, and triage higher-value cases for escalation.

Our Financial Crime & Fraud team earns and maintains customer trust, supports safe growth for clients, and contributes to a safer society. Fraud Investigators play a vital role in this mission. Work with a team passionate about process excellence and collaboration.

Start date is 1st June 2026 with 3 weeks of comprehensive training followed by 5 weeks of supported working. Enjoy a permanent full-time role working from home, 40 hours per week. Competitive pay at £27,580.80 per annum with opportunities to grow and develop your career.

Requirements

Excellent written and verbal English communication skills
Previous customer service experience or similar
At least one year of experience in the banking or financial services industry
Strong investigative, problem-solving, and decision-making skills
Ability to be both independent and collaborative
Confidence working to deadlines
Process Excellence: strive to improve on your work
Collaboration: enjoy working with others as a team player

Responsibilities

Gather evidence from customer claim submissions via in-app chat and inbound/outbound calls
Probe for additional information where required
Investigate claims with empathy, accuracy, and attention to detail
Make decisions on cases and uphold or decline fraud claims up to £5,000
Submit accounts for closure where first-party fraud concerns are identified
Triage cases over £5,000 for escalation
Safeguard compromised accounts and take appropriate action to restore safe account usage
Provide advice and support to victims of fraud