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MedHealth

Reports Administration Officer - Hybrid

1w

MedHealth

Melbourne, AU · Full-time · A$65,000 – A$85,000

About this role

mi-Support provides the health industry with best-of-class health services management and administration solutions that reduce costs and increase efficiencies. MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands including mi-Support. We are seeking two full-time, fixed-term Reports Administration Officers for 12 months with hybrid working arrangements.

This role delivers efficient administrative support to the mi-Support transcription team through processing Consultant Reports for independent medical assessments to IME clients. Responsibilities focus on managing inboxes, processing reports in portals and platforms, and handling phone calls during business hours Monday to Friday. It ensures effective provision of services to clients.

Join the MedHealth group where core values shape meaningful services and our culture is ALIVE with virtual catch-ups, company lunches, and community volunteering. Teams make a difference through health providers and network support. Hybrid arrangements and proximity to public transport enhance work-life balance.

Be part of a fast-growing team of over 3,500 diverse people across Australia as an Equal Opportunity Employer. Enjoy employee initiatives for health, wellness, and financial wellbeing. Applications close 8 May 2026; full position description available from HR.

Requirements

  • Demonstrated ability to provide excellent client service to both internal and external stakeholders
  • Willingness and ability to learn and adapt quickly to change
  • Ability to meet tight deadlines with accuracy and attention to detail
  • Excellent oral, written, and interpersonal communication skills
  • High level regard for confidentiality and privacy

Responsibilities

  • Manage, prioritise, and follow up on escalations via RPU Transcription inbox including RPU Dictation inbox, RPU Drafts inbox, RPU Queries, Drafts inbox, and Support inbox
  • Process transcribed reports within mi-Support portal as rostered
  • Process reports within Practice Manager platform
  • Answer incoming phone calls
  • Provide administrative support to transcription team for Consultant Reports
  • Enable effective provision of independent medical assessments to IME clients

Benefits

  • Employee initiatives for health insurance, fitness, and travel perks
  • Exclusive employment discount program
  • Health, Wellness & Financial wellbeing
  • Hybrid working arrangements
  • Novated leasing and salary sacrificing
  • Paid parental leave (criteria applies)
  • Purchased leave