Remote Guest Experience Specialist (French & English)
1w1 week agoGuestReady
Tangier, MA · Full-time · MAD 72,000 – MAD 120,000
About this role
Join GuestReady’s Global Hospitality Team in transforming the short-term rental and hospitality industry through cutting-edge technology and exceptional guest experiences. We’re hiring a Guest Experience Specialist (French & English Speaker) for a fully remote opportunity. Since 2016, we’ve expanded across the UK, France, Portugal, Spain, and the UAE.
As the voice of GuestReady, deliver exceptional support via chat, phone, and email to create smooth, memorable guest experiences. Resolve guest issues related to check-in, check-out, cleaning, and maintenance while troubleshooting common technical issues like Wi-Fi resets. Ensure every interaction reflects professionalism, empathy, and efficiency.
Join an international hospitality leader and collaborate with a diverse, multicultural team. Work in an inclusive culture committed to building an environment for all backgrounds. Identify opportunities to improve guest satisfaction and internal processes.
Enjoy 100% remote work from anywhere in Tangier with global career exposure. Expand your skills in a dynamic environment through growth and learning opportunities. Grow with us as we scale and shape the future of hospitality.
Requirements
- Fluency in French & English (written and spoken) - Spanish is a Plus
- Based in Morocco with freelancer work eligibility
- Experience in hospitality, customer support, or similar roles
- Strong problem-solving mindset and independence
- Confidence with remote work tools and digital platforms
- Flexibility to work shifts, including evenings/weekends when needed
Responsibilities
- Deliver exceptional support via chat, phone, and email
- Resolve guest issues related to check-in, check-out, cleaning, and maintenance
- Troubleshoot common technical issues like Wi-Fi resets
- Ensure every interaction reflects professionalism, empathy, and efficiency
- Keep accurate records in our internal systems
- Identify opportunities to improve guest satisfaction and internal processes
Benefits
- 100% Remote – Work from anywhere in Tangier
- Global Career Exposure – Join an international hospitality leader
- Growth & Learning – Expand your skills in a dynamic environment
- Inclusive Culture – Collaborate with a diverse, multicultural team
- Career Development – Grow with us as we scale
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