Remote Manager - Customer Journey and Ops Insights

Ally Financial seeks a Manager for the newly created Customer Journey & Ops Insights team within Operational Excellence in Customer Care and Operations (CCO). This role improves customer and operational outcomes by connecting end-to-end journey insights to data-driven decision-making. You'll partner across CCO to identify friction points and uncover root causes.

Translate insights into actionable opportunities that inform strategy, process optimization, and execution priorities. Thrive at the intersection of customer experience, operations, and analytics. Bring structure, clarity, and influence to complex, cross-functional work.

Ally succeeds when its people do, focusing on health, safety, work-life balance, diversity, and inclusion. Enjoy generous benefits and employee resource groups. Roles can be fully remote, hybrid, or on-site, with specifics discussed during hiring.

Grow professionally through paths that encourage stretching yourself. Develop new skills as you evolve. Your opportunities match your constant growth in this remote position.