Health & Wellbeing Clinician - Remote

1w1 week ago

Medibank

Vic, ES · Full-time · A$85,000 – A$110,000

About this role

Medibank has unified health services under Amplar Health, with over 1000 employees including nurses and allied health professionals focused on improving healthcare experiences and access in Australia. The Health & Wellbeing support services team connects with Medibank members to engage in discussions around health and wellbeing. This KPI-driven role emphasizes outbound member engagement via telehealth.

Deliver health screening assessments via telehealth to assist and empower members to identify clear actions for their health and wellbeing. Educate members about relevant Amplar Health and Medibank offerings. Permanent full-time and part-time (0.8-1.0 FTE) positions available with commencement dates on 17th, 22nd and 29th of June.

The service operates Monday to Friday 9am to 8pm, seeking clinicians for 12pm to 8pm shifts. Key requirements include Wednesday and Friday availability, fixed fortnightly roster set for 6 months. Training is virtual and conducted over 2 days.

Ideal candidates bring passion for customer service, empathy, and proactive mindset in a structured remote environment. Strong computer skills and ability to work to KPIs essential. Access to private distraction-free workspace and reliable high-speed internet required.

Requirements

Registered Nurse (Div 1) with current unrestricted AHPRA registration
Minimum 2 years’ post qualification experience in Australia
Strong interpersonal skills displaying empathy and engaging phone manner
Self-motivated and proactive, comfortable working to KPIs and targets
Ability to identify needs and match actions and service provision
Experience in applying active listening techniques in a customer service environment
Strong computer skills, including experience using multiple systems
Ability to work effectively in a fully remote environment

Responsibilities

Connect with Medibank members to support conversations about health and wellbeing
Deliver health screening assessments via telehealth
Empower members to identify clear actions for their health and wellbeing
Educate members about other Amplar Health/Medibank offerings relevant to their needs
Engage in outbound member engagement to meet KPIs