Senior Analyst - Remote

1w1 week ago

ECS

US · Full-time · $100,000 – $125,000

About this role

ECS is seeking a Senior Analyst to work remotely supporting the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO). This role is instrumental in driving IT modernization and knowledge management initiatives at DHS Headquarters. They will analyze and document business and system processes, design and implement KM frameworks, and identify opportunities for improvement and modernization.

Day-to-day responsibilities include creating, reviewing, and maintaining high-quality knowledge-based articles, SOPs, and documentation. Configure and maintain KM platforms such as SharePoint and ServiceNow to improve searchability and user experience. Analyze usage metrics to evaluate KM effectiveness and ensure data compliance with legal standards.

Collaborate with cross-functional IT and business stakeholders to identify knowledge gaps, capture tacit knowledge, and promote best practices. Lead collaborative sessions to gather and document requirements for new systems. Assess the current IT landscape and facilitate Agile ceremonies including daily scrums, sprint planning, reviews, and retrospectives.

Develop architectural diagrams illustrating current and future state systems and prepare presentation materials for technical and non-technical stakeholders. Maintain Jira boards for clear visibility into project progress and tasks. Contribute to organization-wide initiatives in a government environment focused on DHS IT operations.

Requirements

Must be a U.S. Citizen
Must be able to obtain a Public Trust Clearance
Bachelor’s Degree in Information Technology Management or related field
5+ years of experience in knowledge management, IT service management, management consulting, or systems analysis/design for information systems
Experience leading system modernization, migration, and organization-wide initiatives
Proficiency with platforms such as SharePoint, ServiceNow, or other content management systems
Strong writing, organizational, communication, analytical, and problem-solving skills
Understanding of KCS, ITIL, and data governance standards

Responsibilities

Design and implement knowledge management frameworks, taxonomies, and content lifecycle policies (Knowledge-Centered Services/KCS)
Create, review, and maintain high-quality knowledge-based articles, SOPs, and documentation
Configure and maintain KM platforms (e.g., SharePoint, ServiceNow) to improve searchability and user experience
Work with cross-functional teams to identify knowledge gaps, capture tacit knowledge, and promote best practices
Ensure data compliance with legal standards; analyze usage metrics to evaluate KM effectiveness
Lead collaborative sessions with IT and business stakeholders to gather and document requirements
Assess the current IT landscape and identify process improvement opportunities
Facilitate Agile ceremonies, including daily scrums, sprint planning, sprint reviews, and retrospectives