Claims Consultant - Lump Sum Claims

1w1 week ago

TAL

Sydney, AU · Full-time · A$85,000 – A$115,000

About this role

The Claims Consultant proactively manages a portfolio of Lump Sum claims in accordance with TAL’s claims philosophy, handling procedures, policy terms and conditions, and the Life Insurance Code of Practice. A key focus involves providing best-in-class customer and client experiences, including regular communication on claim status and managing expectations for quality health and claim outcomes.

Ensure compliance with TAL policies, procedures, and guidelines while adhering to external regulations like Privacy and the Life Insurance Code of Practice. Deliver high-quality, accurate, and compliant interactions with customers, advisers, trustees, fund administrators, and other stakeholders. Promote TAL’s customer service culture through proactive service.

Work with passionate, bright, and capable colleagues inspired by supportive leaders. Collaborate in an environment where flexibility, wellbeing, and inclusivity are valued. Join TAL, a leading life insurer backed by Daiichi Life, protecting Australians for over 150 years.

Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. Contribute to process improvement, embed change initiatives, and support department projects. Bring a curious mind to help reimagine insurance as the progressive, digitally enabled leader.

Requirements

At least 1-2 years’ experience in Life Insurance claims management with focus on Retail Income Protection Claims or Lump Sum Claims
Ability to build rapport and empathy with customers during difficult times
Commitment to delivering proactive, high quality customer service
Advanced time management and prioritisation skills
Demonstrated analytical and problem-solving skills and attention to detail
Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable)
Diploma or Cert IV in Life Insurance, or equivalent (desirable)

Responsibilities

Proactively manage a portfolio of Lump Sum claims in accordance with TAL’s claims philosophy and procedures
Provide best-in-class customer and client experiences through regular communication and managing expectations
Ensure compliance with TAL policies, procedures, and guidelines
Adhere to external regulations including Privacy and Life Insurance Code of Practice
Deliver high-quality, accurate, and compliant work to customers, advisers, and stakeholders
Contribute to process improvement and embed required change within the team
Support governance, quality assurance, and department or company projects
Maintain current knowledge of life insurance guidelines, processes, and policy changes