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Benjamin Franklin Plumbing

HVAC Dispatcher

1w

Benjamin Franklin Plumbing

Duncanville, US · Full-time · $42,000 – $48,000

About this role

Benjamin Franklin Plumbing and Minuteman Heating & AC are seeking a Service Dispatcher to serve as the main point of contact for assigning and routing HVAC Technicians and Plumbers. This mission-critical role requires remaining calm during stressful situations with excellent communication skills and extreme reliability. It includes some nights and weekends on a rotating schedule.

The primary role involves ensuring the right Tech or Plumber for the right job while managing the flow of information to and from technicians accurately and timely. Multi-tasking is essential, along with performing data entry for permits, reports, and more. Candidates must take appropriate action with little supervision.

This full-time, in-person position suits dependable individuals who are people-oriented and enjoy interacting on group projects. It fits those adaptable to frequent shifts in direction, detail-oriented, and thriving in high-pressure environments. Weekly pay ranges from $18.00 to $24.00 per hour.

Join a team valuing top performers with competitive pay, flexible scheduling, and unlimited career paths through world-class training programs. Programs cover technical training, virtual training, communications, sales, and more. A great attitude, strong work ethic, and pride in work are key to success here.

Requirements

  • Minimum of 2 years home services dispatching experience
  • Working knowledge of Service Titan software preferred
  • Remain calm during stressful situations
  • Excellent communication skills
  • Extremely reliable
  • Ability to multi-task
  • Dependable and more reliable than spontaneous
  • High stress tolerance and thrives in high-pressure environment

Responsibilities

  • Serve as the main point of contact and communication in assigning and routing HVAC Technicians and Plumbers
  • Ensure the right Tech or Plumber for the right job
  • Manage the flow of information to and from Technicians and Plumbers in an accurate and timely fashion
  • Perform data entry for permits, reports, and related tasks
  • Multi-task effectively with little supervision
  • Take appropriate action during stressful situations

Benefits

  • 401(k)
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Paid time off
  • Paid Holidays
  • Training & development
  • Vision insurance