
HVAC Dispatcher
1w1 week agoBenjamin Franklin Plumbing
Duncanville, US · Full-time · $42,000 – $48,000
About this role
Benjamin Franklin Plumbing and Minuteman Heating & AC are seeking a Service Dispatcher to serve as the main point of contact for assigning and routing HVAC Technicians and Plumbers. This mission-critical role requires remaining calm during stressful situations with excellent communication skills and extreme reliability. It includes some nights and weekends on a rotating schedule.
The primary role involves ensuring the right Tech or Plumber for the right job while managing the flow of information to and from technicians accurately and timely. Multi-tasking is essential, along with performing data entry for permits, reports, and more. Candidates must take appropriate action with little supervision.
This full-time, in-person position suits dependable individuals who are people-oriented and enjoy interacting on group projects. It fits those adaptable to frequent shifts in direction, detail-oriented, and thriving in high-pressure environments. Weekly pay ranges from $18.00 to $24.00 per hour.
Join a team valuing top performers with competitive pay, flexible scheduling, and unlimited career paths through world-class training programs. Programs cover technical training, virtual training, communications, sales, and more. A great attitude, strong work ethic, and pride in work are key to success here.
Requirements
- Minimum of 2 years home services dispatching experience
- Working knowledge of Service Titan software preferred
- Remain calm during stressful situations
- Excellent communication skills
- Extremely reliable
- Ability to multi-task
- Dependable and more reliable than spontaneous
- High stress tolerance and thrives in high-pressure environment
Responsibilities
- Serve as the main point of contact and communication in assigning and routing HVAC Technicians and Plumbers
- Ensure the right Tech or Plumber for the right job
- Manage the flow of information to and from Technicians and Plumbers in an accurate and timely fashion
- Perform data entry for permits, reports, and related tasks
- Multi-task effectively with little supervision
- Take appropriate action during stressful situations
Benefits
- 401(k)
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Paid Holidays
- Training & development
- Vision insurance
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