Customer Support Specialist - Night Shift

Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security. You’ll help design and deliver the foundation keeping digital experiences fast, reliable, and secure. This powers real-time communication, streaming, enterprise AI, and secure web applications worldwide.

With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your support reaches users and businesses globally. Collaborate with partners like Intel, NVIDIA, Dell, and Equinix on platforms used around the world. Join a team of 550+ professionals building the digital ecosystem.

Handle first-line support for customers and internal users via chat, email, and phone in English. Provide consultations on products like Cloud, CDN, Hosting, and AI. Resolve technical issues through diagnostics, collect incident details, and forward to higher support levels if needed.

Work on technology beyond a single product or industry toward our vision: connect the world to AI anywhere, anytime. Night shifts run two consecutive 7 PM to 7 AM (12 hours with 1-hour break), followed by two days off. Thrive in a global environment supporting professional growth.