Call Center Representative - Remote

2d2 days ago

European Wax Center

Atlanta, US · Full-time · $32,240 – $32,240

About this role

The Call Center Representative provides telephone support for motorists seeking information regarding the Georgia Motor Vehicle Emissions Inspection Program. This role also delivers troubleshooting and administrative support for inspection stations, repair industry personnel, and Georgia Clean Air Force staff. Candidates handle inquiries while entering details into the tracking system.

Daily work centers on responding to calls about program rules, test results, procedures, and station locations. Representatives resolve issues independently, identify escalations that improve customer satisfaction, and interact with station personnel on technical and procedural questions.

Additional tasks include opening service calls for equipment issues that cannot be resolved by phone or chat and generating orders for consumables when requested by inspection stations. The position supports the company's Quality Management System and continual improvement initiatives.

After two weeks of mandatory in-office training at the Atlanta location, the role transitions to primarily remote work on a Monday through Friday schedule. This structure allows focused customer support within a structured program environment.

Requirements

Excellent interpersonal and communication skills with the ability to interface professionally and effectively with co-workers, motorists, State Agencies and inspection station representatives in a variety of situations, including stressful situations.
Dependable, reliable, punctual and self-motivated.
Strong verbal, written, and organizational skills.
High School Diploma or equivalent.
One year of working in a Customer Service or Call Center environment.
Experience in successful conflict resolution preferred.

Responsibilities

Professionally respond to telephone inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations.
Enter each call received into the tracking system.
Resolve issues independently and effectively while identifying when escalation to management will result in best overall customer satisfaction.
Professionally interact with inspection station personnel over the phone regarding technical, procedural, and process questions.
Open and dispatch service calls for equipment issues that cannot be resolved over the telephone or live chat.
Generate consumable and heavy wear orders when requested by inspection stations.
Assist with continual improvement and customer satisfaction initiatives including participation in the Quality Management System.