Client Service Specialist

1w1 week ago

Marsh McLennan

Melbourne, AU · Full-time · A$70,000 – A$95,000

About this role

We are seeking a talented individual to join our Client Operations team at Marsh. This hybrid role is based in the Melbourne office with a requirement of working at least three days a week in the office. You will support colleagues and clients in all aspects of administration and technical support through accurate, efficient, and timely production of policy documentation across the insurance life cycle.

Supported with training via online learning modules, systems support from the Operations team, and 1:1 on-the-job learning, you will drive standardization of processes and procedures. This includes providing legally compliant work to clients and entering accurate information into Marsh IT applications for analytical statistics. You will also assist in upskilling non-client facing operations colleagues with product and client knowledge.

Act as a connector between Broking and Operations to foster collaboration and deliver optimal client solutions. Acquire and maintain understanding of clients' business and insurance needs, ensuring relevant information is noted and acted upon. Support effective working relationships with clients and insurers while seeking opportunities for innovation and process improvement.

We help you be your best through professional development opportunities, interesting work, and supportive leaders. Join a vibrant and inclusive culture to work with talented colleagues, create new solutions, and have impact for colleagues, clients, and communities. Our scale provides a range of career opportunities and rewards to enhance your well-being.

Requirements

High School Certificate or equivalent
Minimum of 2 years’ experience in a similar broking/operational role, preferably in an insurance-related field
Excellent analytical and negotiation skills, coupled with exceptional written and verbal communication
Proficiency in Microsoft Office Suite and the ability to learn new systems quickly
Strong communication skills (verbal and written)
Ability to work under pressure and meet deadlines through effective time management
Motivated self-starter focused on achieving results, capable of working autonomously as well as being a team player

Responsibilities

Act as a connector between Broking and Operations, fostering collaboration to deliver optimal client solutions
Acquire and maintain an understanding of clients' business and insurance needs, ensuring all relevant information is noted and acted upon
Ensure timely and accurate production of client transactions, including invoices, policy documentation, and renewal reports
Support effective working relationships with clients and insurers, while seeking opportunities for innovation and process improvement
Maintain accurate records on all clients and adhere to the Company's quality practices and compliance policies
Drive standardization of processes and procedures under the umbrella of operations
Provide legally compliant work to the client and enter accurate information into all Marsh IT Applications

Benefits

Professional development opportunities, interesting work and supportive leaders
Vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
Range of career opportunities, as well as benefits and rewards to enhance your well-being