Junior Customer Support Manager - French-Speaking Market (Remote)

1w1 week ago

hotelkit GmbH

Salzburg, AT · Full-time · €30,000 – €33,600

About this role

hotelkit GmbH is an award-winning technology company based in Salzburg and Dresden, trusted by over 4,400 companies with solutions like hotelkit, medikit, and teamkit. Our mission is to provide an All-in-One Operations Platform that simplifies daily work and internal communication across industries, boosting efficiency. Join our Customer Support Management Team if you love helping others in an international environment.

A typical workday involves responsibility for smooth customer support operations and quality in daily business. You coordinate and prioritize incoming requests, ensuring quick professional handling, and act as the contact for complex escalations. Continuously optimize processes, SLAs, and analyze requests for recurring themes and improvements.

Your focus is on French-speaking customers, configuring tools, responding via phone, email, and tickets, and supporting online trainings. Collaborate closely with the product team to relay feedback and bugs. Work independently in a structured, creative way with strong communication.

Thrive in an open, heartfelt atmosphere with flat hierarchies, team spirit, and fun events like summer team events and Christmas parties. Enjoy flexible work, wellness perks like EGYM Wellpass and mental coaching, and contribute to green initiatives. Become part of a multiple-award-winning Best Place to Work in hotel tech.

Requirements

Career starter, career changer, or experience in customer service
Enthusiasm for digitalization, SaaS, and excellent customer service
Excellent French and English skills, German advantageous
Strong communication skills and friendly, professional demeanor
Independent, structured, and creative working style
Interest in hospitality industry (experience advantageous)
Digital affinity and confident handling of MS Office
Team spirit, personal initiative, and healthy engagement

Responsibilities

Ensure smooth operation and quality of customer support in daily business
Coordinate and prioritize incoming support requests for quick, professional handling
Serve as contact for complex or critical customer issues (Escalation Management)
Continuously optimize support processes and Service Level Agreements (SLAs)
Analyze support requests to identify recurring themes and improvement potentials
Collaborate with product team to forward customer feedback and bugs
Support French-speaking customers via phone, email, and ticket system
Assist with trainings and online screen sharing sessions