Associate - Tech Support

1w1 week ago

Tesco

Bengaluru, IN · Full-time · INR 400,000 – INR 600,000

About this role

Tesco India is hiring an Associate - Tech Support for a hybrid role in Bengaluru. Accountable for probing, triaging, and dispatching jobs to the right person with the right skills using tools via phone or emails. This full-time permanent position supports store operations effectively.

Handle inbound and outbound calls within critical metrics daily. Probe issues, analyze root causes, and handle first-level resolutions. Dispatch jobs ensuring the right technician arrives at the right time for stores.

Work in Tesco's rewarding environment with fixed pay, incentives, and benefits framework. Enjoy a green campus featuring cricket pitch, football field, badminton courts, and indoor games. Promote physical wellbeing alongside operational excellence.

Grow with performance bonuses paid annually, 30 days leave plus 10 holidays, and retirement options like NPS and VPF. Access health insurance for family including parents, mental health counselling, and financial coaching. Transition to shareholder via SAYE programme.

Requirements

Knows and applies fundamental work theories, concepts, and processes in own areas of work
Ability to analyze root cause and handle 1st level issues
Ability to make informed and timely decisions
Handles inbound and outbound calls within critical metrics
Responds with appropriate levels of urgency to quick-response situations
Identifies operational improvements using CI tools and techniques

Responsibilities

Probe, triage, and dispatch jobs for stores to the right person with the right skill at the right time
Handle inbound and outbound calls within critical metrics
Follow Business Code of Conduct and act with integrity and due diligence
Identify operational improvements and apply CI tools and techniques
Analyze root cause and handle 1st level issues
Respond with appropriate levels of urgency to situations requiring quick response
Apply fundamental work theories, concepts, and processes in own area
Make informed and timely decisions