Project Coordinator - Night Shift (Hybrid)

1w1 week ago

Comcast

Pasig City, PH · Full-time · PHP 35,000 – PHP 50,000/mo

About this role

Comcast Business offers Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help organizations prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, it is the largest technology provider to small businesses and a leading Enterprise provider. Recognized as a leader, innovator, and one of the fastest growing Ethernet providers.

Responsible for coordinating internal and external resources to fulfill customer orders from submission through implementation within prescribed time frames. Ensures objectives and client expectations are met while working under supervision and accountable for individual results. Focuses on order fulfillment efficiency and client satisfaction.

Works closely with field technicians, managing documentation, tickets, and communications via chat, typing, and text platforms. Schedules deliverables, provides hourly site updates, and ensures technicians are prepared through confirmation calls. Coordinates materials purchase with accurate purchase orders following policies.

Maintains productivity by meeting KPI goals, escalates issues, and keeps management and clients informed on status and changes via approval processes. Operates in a night shift hybrid setup at Ortigas, Pasig City, with flexibility for overtime and holidays. Embraces operating principles like owning customer experience, winning as a team, and supporting inclusion.

Requirements

Ability to use various systems
Proficiency in documentation and ticket management
Ability to multitask and communicate through chat, typing, and text messaging platforms
Comfortable making phone calls to field technicians for confirmations
Familiarity with change order approval processes
Capable of meeting KPI goals and maintaining productivity levels
Flexible with night shift schedule, overtime, and work on holidays
Amenable to temporary hybrid work setup

Responsibilities

Coordinate internal and external resources to fulfill customer orders from submission through implementation
Work closely with field technicians
Manage documentation and ticket management
Multitask and communicate through different platforms including chat, typing, and text messaging
Schedule implementation deliverables, milestones, and required tasks ensuring approvals and uploads within 24 hours
Provide ongoing site updates hourly and adhere to client deadlines for scheduling
Ensure field resources are on time and prepared by completing confirmation/preparation phone calls to technicians
Coordinate purchase and delivery of materials needed including creating accurate purchase orders