Operations Performance and Productivity Manager

1w1 week ago

Bel

Montréal, CA · Full-time · C$85,000 – C$115,000

About this role

Bel is a responsible company with 12,600 employees across 30 countries, focused on healthy snacks like La Vache qui rit, Babybel, and Boursin. Join an entrepreneurial organization placing responsibility at the heart of decisions. Contribute to ambitious, sustainable growth with #IWorkForAllForGood.

Report to the Distribution Network Manager for Cheese and Fruit categories. Measure logistics performance using KPIs, dashboards, and trends analysis. Improve operations by controlling transporters, 3PL partners, and suppliers while handling client complaints.

Pilot governance through weekly operational meetings, monthly performance reviews, and quarterly strategic sessions with 3PL. Support commercial negotiations, market studies, RFPs for distribution and transport. Implement new flows and processes with partners.

Work in a hybrid telework mode with offices overlooking Old Montreal and the St. Lawrence River. Benefit from rapid organizational growth and exciting challenges. Advance your career with professional development and product discovery.

Requirements

Experience measuring logistics performance with KPIs and dashboards
Knowledge of 3PL partner management and transporter performance control
Analytical skills for root cause analysis and action plan development
Ability to prepare and animate performance meetings with logistics partners
Proficiency in optimizing distribution costs and operational processes
Familiarity with supply chain governance and RFP processes in food distribution
Strong presentation skills for structured results and recommendations

Responsibilities

Develop and deploy piloting tools and dashboards to track KPIs, identify trends, and communicate to stakeholders
Measure and control performance of transporters and key logistics suppliers including 3PL and packaging providers
Build and implement action plans to optimize KPIs and operational costs, providing recommendations
Handle client and internal complaints related to compliance and on-time delivery, conduct root cause analysis, and follow up on corrective actions
Support weekly operational meetings and lead monthly performance reviews with 3PL
Prepare for quarterly strategic meetings and support commercial negotiations by comparing costs and making counter-proposals
Organize market studies and RFPs for distribution logistics and transport
Lead logistics productivity roadmap and cost reduction projects