Staff Production Operations Engineer - Remote

3w3 weeks ago

Redpanda Data

CA · Full-time · $211,000 – $256,000

About this role

Redpanda is pioneering the Agentic Data Plane, a new category in AI infrastructure that makes it simple and secure to connect AI agents with enterprise data and systems. Built on a multi-modal data streaming engine, Redpanda empowers agentic applications that reason and act in real-time with speed, autonomy, and precision.

In this role, you'll drive reliability operations by combining hands-on site reliability engineering with planning and coordination skills. You will coordinate on-call and incident lead rotations, facilitate blameless post-incident reviews, and own the processes that help respond faster and learn from outages.

You'll work closely with the broader Engineering team, Engineering leadership, Product, and Customer Success to drive operational excellence. The team is globally distributed and backed by premier venture investors including Lightspeed, GV, and Haystack VC.

This role offers the opportunity to leverage Redpanda's own ADP platform to build AI agents that automate operational toil. You'll contribute to a world-class operations practice while shaping the reliability culture of a fast-growing company.

Requirements

5+ years of experience in site reliability engineering, DevOps, or production operations in large-scale, highly reliable environments
Track record of leading initiatives end-to-end, from design and planning to execution and production operation
Hands-on experience with incident management tooling (incident.io, PagerDuty, or similar) and observability stacks (Datadog, Grafana, Sentry, CloudWatch, or equivalent)
Strong fluency with reliability concepts: MTTD, MTTR, MTTA, error budgets, SLOs
Experience building automation and tooling to reduce operational toil
Proficiency in Go (or comparable systems language with willingness to ramp)
Experience with AI-assisted software development workflows including tools like Claude Code
Working knowledge of at least one of AWS / Azure / GCP, including infrastructure as code for system and network infrastructure

Responsibilities

Drive process improvements across the incident lifecycle: severity models, triage enforcement, alert noise reduction, and follow-up completion rates
Coordinate the on-call program across multiple geographies: manage schedules and shadow rotations, onboard new engineers, and ensure consistent coverage
Select incidents for post-incident review, facilitate blameless post-incident reviews, document findings, and track follow-up completion
Contribute to addressing incident follow-ups by fixing issues directly or prototyping solutions
Build AI agents to automate operational toil, including on-call automation, incident summarization, post-incident review prep, follow-up tracking, and on-call analytics
Maintain runbooks, playbooks, and incident process documentation, keeping them current as processes evolve

Benefits

Remote-first work environment with a globally distributed engineering team
People-first, diverse organization backed by premier venture investors (Lightspeed, GV, Haystack VC)
Opportunity to leverage Redpanda's own ADP platform to build AI agents and automate operational toil
Work on cutting-edge AI infrastructure used by global leaders including Activision Blizzard, Cisco, and Moody's