Manager, Implementations - Remote

1w1 week ago

GXO Logistics

US · Full-time · $110,000 – $150,000

About this role

At GXO, the Manager, Implementations oversees the successful implementation of new client business and continuous improvement at our 3PL company. You will work closely with cross-functional teams to ensure new clients are set up for success. Distribution and fulfillment services will meet their needs and requirements.

On a typical day, define the concept of operations through project scope, KPIs, system requirements, process flows and SOPs. Provide onsite support throughout the project and coordinate resources during go-live. Implement and maintain operational processes and procedures.

Coordinate and manage cross-functional teams including operations, logistics, IT, engineering and customer service. Conduct regular status meetings with clients and internal teams to track progress. Develop and maintain strong relationships with internal stakeholders and external clients.

Leads and coaches the implementation team for successful launch of complex new business. Oversees contractual documents and manages project risks with communication to executives and clients. Enjoy a positive work environment that boosts productivity and dedication.

GXO provides support to excel at work and resources to build a career you can be proud of. We engineer faster, smarter, leaner supply chains as a leading provider of cutting-edge solutions.

Requirements

5 years of experience working in startup environments, operations and change management
Experience with Microsoft Office and computerized scanner equipment
Experience working in 3PL, distribution or fulfillment centers
Bachelor’s or master’s degree in Supply Chain Management, Business or related field
3 years of experience in 3PL
Availability to travel up to 75% of the time
Basic SQL experience
WMS experience

Responsibilities

Defines the concept of operations in conjunction with contractual exhibits through the development of the project scope, KPIs, system requirements, process flows and SOPs
Provides onsite support throughout the project and assists in coordinating resources during go-live
Implements and maintains operational processes and procedures
Coordinates and manages cross-functional teams, including operations, logistics, IT, engineering and customer service, to ensure that new clients are set up for success
Conducts regular status meetings with clients and internal teams to track progress and identify any potential issues
Develops and maintains strong relationships with internal stakeholders and external clients to ensure their satisfaction with our services
Leads and coaches the implementation team throughout the project to ensure a successful launch of complex and strategic new business
Oversees the development of contractual documents and addendums
Identifies and manages risk throughout the project, ensuring communication to all stakeholders including executives and clients