Center of Excellence Coordinator

1w1 week ago

Giving Home Health Care

Austin, US · Full-time · $50,000 – $70,000

About this role

The Center of Excellence Coordinator plays a critical role in supporting the patient development and impairment rating process. Ensures accurate medical record management, timely case coordination, and effective communication across all stakeholders. Serves as a central point of coordination between Authorized Representatives, Impairment Rating Physicians, patients, and internal teams for a seamless, compliant experience.

Coordinates the collection, review, and organization of medical records to support impairment ratings and patient development. Facilitates timely scheduling, tracking, and completion of impairment ratings and related documentation. Monitors case progress and follows up on outstanding documentation, records, and physician reports.

Acts as a liaison between ARs, IR Physicians, patients, and internal stakeholders for clear, proactive communication. Collaborates cross-functionally with clinical and administrative teams to optimize service delivery and patient outcomes. Provides high-level customer service throughout the coordination process in a fast-paced healthcare environment.

Ideal for highly organized, detail-oriented candidates skilled at managing multiple priorities while maintaining exceptional service standards. Works collaboratively in a hybrid team environment with professionalism and attention to detail. Focuses on patient advocacy, compliance with HIPAA, and process efficiency.

Requirements

2+ years of experience in healthcare coordination, case management support, medical administration, or a related field preferred
Knowledge of medical terminology, medical records management, and healthcare documentation processes
Strong organizational skills with the ability to manage multiple cases and deadlines simultaneously
Excellent written and verbal communication skills
Proficiency in Microsoft Office and electronic medical record (EMR) systems preferred
Ability to work collaboratively in a hybrid team environment while maintaining a high level of professionalism and attention to detail
Experience working with impairment ratings, workers’ compensation, or legal/medical coordination processes
Strong problem-solving and stakeholder management abilities

Responsibilities

Coordinate and manage the collection, review, and organization of medical records to support impairment rating and patient development processes
Facilitate timely scheduling, tracking, and completion of impairment ratings and related documentation
Serve as a liaison between Authorized Representatives, IR Physicians, patients, and internal stakeholders to ensure clear and proactive communication
Monitor case progress and follow up on outstanding documentation, records, and physician reports to maintain workflow efficiency
Ensure accuracy, completeness, and compliance of case files and supporting documentation
Collaborate cross-functionally with clinical and administrative teams to optimize service delivery and patient outcomes
Provide high-level customer service and support to patients and stakeholders throughout the coordination process
Identify and escalate delays, discrepancies, or process issues as needed to support timely resolution