Developer Support Engineer

1w1 week ago

JFrog

Tel Aviv, IL · Full-time · ILS 240,000 – ILS 360,000

About this role

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery—a concept we call “liquid software.” We seek top-notch Developer Support Engineers to be partners and technical focal points for customers.

Troubleshoot and investigate complex customer CI/CD scenarios while providing innovative solutions. Develop scripts in Bash, Python, Groovy for debugging and automating tasks. Set up JFrog applications and 3rd party products in various development environments.

Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters. Reproduce customer scenarios and file relevant bugs or features. Maintain and improve a knowledge base of known issues and solutions.

Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams. Work flexible hours and weekends as needed. Enjoy a wild ride, lots of learning, and leap your career forward in a special place of brilliance and spirit.

Requirements

BSc or equivalent in Computer Science, Computer Engineering, or a related technical field
2+ years of hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE)
Proven ability to manage complex, escalated cases, involving multiple architectures across multiple platforms
Deep experience in Linux (System Administration, Bash scripting, file systems)
Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading)
Ability to read and debug code in Java or another compiled language
Excellent spoken and written English

Responsibilities

Troubleshoot and investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
Develop scripts in Bash, Python, Groovy for debugging and automating
Set up JFrog applications and 3rd party products in various development environments
Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
Reproduce customer scenarios and file relevant bugs/features
Maintain and improve a knowledge base of known issues and solutions
Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
Work flexible hours and weekends as needed